# The AI knowledge base that improves on its own.

URL: https://www.elocuenti.com/en/ai-knowledge-base

An AI knowledge base is the content your chatbot answers from: your website, your catalog, your FAQ and your documents. In Elocuenti the AI replies only from that source, detects questions it can't solve and proposes new answers for your approval.

## What the Elocuenti knowledge base indexes

- **Your website and catalog** It updates from what you already have, with no need to teach it anything by hand.
- **Documents in any format** PDF, Word, Excel or plain text: upload them and the AI uses them as a source.
- **Your FAQ** The answers you already wrote become available in every conversation.
- **Versions** Every change is saved, so you can go back if you need to.
- **Answers from that source** The AI answers only with what's in your base; it doesn't make things up.
- **Detects what it can't answer** Groups unanswered questions and shows you where content is missing.

## How the knowledge base works

- **You upload your sources.** Your website, your catalog, your FAQ and your documents.
- **The AI indexes them.** It's ready to answer with that information, with versions saved.
- **It replies in every conversation.** On WhatsApp, Instagram, Messenger or a call, with the right source.
- **It detects what's missing.** Groups unanswered questions and proposes how to close them.

## Scripted chatbot vs AI knowledge base chatbot

A fixed script falls short at a new question. The AI knowledge base detects it and proposes how to close it.

| Aspect | Scripted chatbot | AI knowledge base chatbot |
| --- | --- | --- |
| Updating answers | Rewrite the script by hand | Upload or edit a document |
| New questions | Go unanswered | Get grouped and flagged as missing |
| Sources | One script of questions and answers | Website, catalog, FAQ and documents together |
| Consistency | Depends on who wrote it | The AI answers only with what's in your base |
| Ongoing improvement | Review the whole script | Coverage and suggested improvements, ready to approve |

## How it improves on its own

- **Detects what it can't answer** Every unanswered question gets logged, without losing the conversation with the customer.
- **Groups them and shows coverage** You see how many questions fall into each topic and how well it's covered.
- **You approve the answer** The AI proposes an answer, and it's only added to the base once you approve it.
- **Prioritizes by volume** You see the topics with the most unanswered questions first, so you close what matters most.
- **Available on every channel** What you approve is ready for WhatsApp, Instagram, Messenger and calls at the same time.
- **Change history** Every approved version is saved, so you can check what changed and when.

## A summary every week

Every week you get a summary with the new questions, your base's coverage and the improvements the AI proposes for your approval.

## Keep reading

- AI customer service: The cases and conversations the knowledge base feeds.
- Conversational AI: The agent that answers from that source on every channel.
- WhatsApp AI agent: The same knowledge base, answering over WhatsApp.

## Frequently asked questions about the AI knowledge base

- **What is an AI knowledge base?** It's the content your chatbot answers from: your website, your catalog, your FAQ and your documents, indexed for the AI.
- **What documents can I upload?** PDF, Word, Excel or plain text, on top of your website, your catalog and your FAQ.
- **Can the AI make up an answer that's not in my base?** No. It answers only with what's in your knowledge base; if it can't find it, it flags it as an unanswered question.
- **How do I know which questions the AI can't answer?** It groups them by topic and shows you the coverage, with a proposed answer you approve before it's added.
- **Does an approved answer work on every channel?** Yes. It becomes available for WhatsApp, Instagram, Messenger and AI calls at the same time.
- **How is it different from a WhatsApp chatbot?** A chatbot follows a decision tree. Elocuenti is infrastructure: our AI learns from every customer in every conversation, personalizes the next one to them and acts in your systems until the sale or the payment is closed.
- **How is data protected?** We encrypt data in transit and at rest, isolate each business's data and control access by role. Payments are processed by the payment gateway: we don't store card data.