# The Shopify WhatsApp integration that sells and recovers carts.

URL: https://www.elocuenti.com/en/integrations/shopify

The Shopify WhatsApp integration connects your online store to Elocuenti's AI sales agent: it keeps your product catalog in sync, recovers abandoned carts over chat, sends order status updates and lets customers buy and repurchase without ever leaving the conversation.

## What the Shopify integration does

- **Catalog synced in real time** When you change a price or sell a unit in your store, Elocuenti sees it within seconds, and it also reviews the whole catalog every hour. Nobody enters anything by hand or checks a spreadsheet.
- **Customer profile with e-commerce data** Total spend, average order value, purchase recency and favorite category are added to every customer's profile, next to what they share in the chat.
- **Abandoned cart recovery** When a customer leaves an unpaid cart behind, the agent writes to them on WhatsApp with the exact link to pick up where they left off.
- **Selling with the real catalog** The agent recommends products with real price and stock, builds the cart and sends your store's checkout inside the chat.
- **Order status in the chat** Every status change (confirmed, shipped, delivered) arrives as a WhatsApp message, with no need for the customer to ask.
- **Demand analytics** See which products get asked about most and which out-of-stock items customers want, so you restock with data instead of guesswork.

## What Shopify stores use it for

- **Recovering abandoned carts** The cart link arrives on WhatsApp instead of getting lost in an email nobody opens.
- **Selling over chat** A customer asks about a product and the agent answers, recommends and closes the sale with your real inventory.
- **Status updates and repurchase** The order moves forward with WhatsApp updates, and when the repurchase cycle is due, the agent reaches out again.

## How Shopify connects to Elocuenti

- **Connect your store.** Authorize access from your Shopify admin in a couple of clicks, no code involved.
- **The catalog syncs.** The whole catalog is available to the agent within minutes and, from then on, every change arrives in real time.
- **The agent starts selling.** It answers on WhatsApp with your real catalog and recovers the carts customers leave behind.
- **Track the results.** See orders, statuses and the most-asked-about products in a single dashboard.

## Shopify alone vs Shopify with Elocuenti

What changes when an AI agent talks to every customer in your store.

| Aspect | Shopify alone | Shopify with Elocuenti |
| --- | --- | --- |
| Abandoned carts | Lost, or land in a generic email | The agent recovers them on WhatsApp with the cart link |
| Recommendations | The customer browses the store alone | The agent recommends from the real catalog and builds the cart |
| Order status | The customer checks the store or writes in to ask | A WhatsApp message announces every status change |
| Customer history | Spend and purchases visible only in the admin | Total spend, average order value and favorite category on their profile |

## The Shopify order feeds the customer profile

Every purchase, every cart and every piece of store data land on the same profile the agent builds from the conversation: not two separate systems, a single record per customer.
With that full profile, the agent knows whether it's talking to someone new or a customer who has already bought several times, and shapes the conversation with that history in view.

## It connects without touching code

Authorizing your store takes minutes and involves no developers: the connection is a permission you grant from your Shopify admin, the same way you install any other store app.
The agent learns your catalog on its own, so you never describe your products or keep a separate database: when you change a price or a size sells out on Shopify, the conversation with your customer already knows it.

## Keep reading

- Conversational commerce: Sell over chat on every channel, not only Shopify.
- Elocuenti for e-commerce: The AI agent for online stores, with or without Shopify.
- WhatsApp campaigns: Send cart recovery and promotions as a campaign.

## Frequently asked questions about the Shopify WhatsApp integration

- **Do I need to install a Shopify app?** You connect your store by authorizing access from your Shopify admin, with no separate app or code to set up.
- **How often does the catalog update?** In real time: every price or stock change in your store reaches Elocuenti within seconds, and a full review every hour catches any update that did not arrive. So the agent recommends from real inventory.
- **Can I pay for my Elocuenti plan through Shopify?** Yes, you can pay your Elocuenti plan through Shopify in addition to the other available methods.
- **Does it connect to my ERP, store or CRM?** Shopify, HubSpot, Yango Fleet, Alegra and Siigo connect natively. Any other system you already use connects too, and the agent queries it in real time.
- **How is it different from a WhatsApp chatbot?** A chatbot follows a decision tree. Elocuenti is infrastructure: our AI learns from every customer in every conversation, personalizes the next one to them and acts in your systems until the sale or the payment is closed.