WhatsApp automation without writing code.
WhatsApp automation means building a sequence of triggers, steps and actions that runs on its own in every conversation: a follow-up, a form, a tag or a team alert. In Elocuenti a visual builder puts it together per pipeline, no code needed.
What you can automate on WhatsApp
Triggers for every moment
Entering or leaving a stage, inactivity, a tag, an abandoned cart, a payment received, a confirmed order or arriving from an ad.
18 ready-made actions
Send a template, a text or a form, tag, move a stage, assign a rep, escalate or alert your team.
WhatsApp flows
A form builder for WhatsApp flows to capture leads, appointments, surveys, contact requests, sign-ups or support.
Conditions and waits
A step can wait for a reply, wait a set time or branch on a condition before moving on.
Follow-ups for inactivity
Up to 5 follow-ups if a customer stops replying, each with its own message and its own wait time.
Pipeline template library
Start with a sales, cart recovery, reactivation, support or onboarding template and adjust it.
How WhatsApp automation works
- 01
It fires on its own.
A stage change, an inactivity window or any other trigger you pick sets it off.
- 02
It runs step by step.
Action, wait, condition or wait for a reply: you lay out the sequence in the visual builder.
- 03
The AI or the system execute it.
It sends a template, updates a field, moves a stage or alerts your team, with no one triggering it by hand.
- 04
The contact keeps moving.
The lead lands in the right stage with the right data, ready for the pipeline's next step.
WhatsApp automatic replies vs AI-powered automation
An automatic reply repeats the same text. AI-powered automation decides which step comes next.
| Aspect | Automatic reply | AI-powered automation |
|---|---|---|
| Follow-up on inactivity | Someone remembers to write | Up to 5 follow-ups that go out on their own |
| Moving stages | Updated when someone checks | The AI moves it based on the conversation or the trigger |
| Forms | An outside link away from the chat | WhatsApp flows inside the same conversation |
| Team alerts | A separate message someone sends | An automation step sends it on its own |
| Process templates | Building every pipeline from scratch | A template library to start from and adjust |
WhatsApp flows for every case
Lead capture
A form inside the chat to ask for the data you need, with no customer leaving WhatsApp.
Appointments and surveys
Forms to book an appointment or to run a satisfaction survey at the end of a conversation.
Sign-up, contact and support
Sign-up, contact or support request forms, with the data landing straight in your CRM.
Everything that can set off an automation
- Entering or leaving a pipeline stage
- Customer inactivity
- A tag added to the contact
- An abandoned cart
- A payment received or an order confirmed
- A new conversation or a completed form
- Arriving from a specific ad
- No one replied in time
- A reaction to a template
Frequently asked questions about WhatsApp automation
Do I need to know how to code to automate WhatsApp?
No. The visual builder puts the sequence together with ready-made triggers, steps and actions, no code needed.
What is a WhatsApp flow?
It's a form that opens inside the conversation, with no jump to another page, to capture leads, appointments, surveys or support requests.
How many automatic follow-ups can I send?
Up to 5 follow-ups for inactivity, each with its own message and its own wait time.
Can I combine several automations?
Yes. Every pipeline stage can trigger its own, and one automation can end by triggering another.
Does it connect to my ERP, store or CRM?
Shopify, HubSpot, Yango Fleet, Alegra and Siigo connect natively. Any other system you already use connects too, and the agent queries it in real time.
Automations that run on their own.
Book a call: we review your pipeline, build your first automation and pick the plan together.