The conversational CDP that knows every customer.
A conversational CDP is a customer data platform that builds each person's profile from what they say in chat, not only from what they do on your site. In Elocuenti it connects WhatsApp, Instagram, Messenger and your systems, predicts behavior and builds segments that update themselves.
What the Elocuenti conversational CDP does
One profile per customer
The AI fills in the profile with what the customer shares in chat: their city, what they need, their budget.
Connected sources
Shopify, HubSpot, Stripe, Zoom, Yango Fleet or an Excel file: every source adds data to the same profile.
Predictions per customer
Lifetime value, churn risk, repurchase probability and RFM segmentation, calculated on their own.
Segments in plain language
Describe who you're looking for in your own words and the segment builds and updates itself.
Audiences with a control group
Measure the real impact of every campaign against a group that doesn't get it.
Customer journey
A data explorer and live events from your store or your systems, per customer.
How every customer's profile gets built
- 01
The customer talks.
On WhatsApp, Instagram, Messenger or a call, they share what they need, their budget or their city.
- 02
The AI fills in the profile.
It saves that data to the customer's single profile, without anyone typing it in.
- 03
Your systems add in.
Shopify, HubSpot, Stripe, Zoom, Yango Fleet or an Excel file add spend, orders or appointments to the same profile.
- 04
Segments update.
Every change to the profile moves the customer in or out of the segments you described.
What the CDP predicts about every customer
Lifetime value (LTV)
How much a customer is worth across their whole relationship with you, not just their next purchase.
Churn risk
Which customers are about to stop buying from you, so you can win them back before you lose them.
Repurchase and RFM
The odds they buy again, and their segment by recency, frequency and value.
Traditional CDP vs conversational CDP
A traditional CDP pulls together data from your systems. A conversational one also builds it from what the customer says in chat.
| Aspect | Traditional CDP | Conversational CDP |
|---|---|---|
| How data arrives | Only from your connected systems | Also from what the customer shares in chat |
| Segments | Built by an analyst writing queries | Described in plain language and updated on their own |
| Activation | Export to another tool | WhatsApp, Instagram, Messenger and calls, from the same data |
| Measurement | General campaign reports | Control group and real impact measurement |
| Predictions | A separate analytics project | Lifetime value, churn, repurchase and RFM, ready per customer |
The systems that feed the profile
Shopify
Total spend, orders and each customer's favorite category.
HubSpot
Your CRM history joins the same customer profile.
Stripe
Payments and subscriptions show up on the profile without loading them by hand.
Zoom
Call and meeting attendance, added to the customer's journey.
Yango Fleet
Rides and service, for mobility businesses.
CSV or Excel
Any data you already have, just by uploading the file.
How you activate every segment
A segment isn't worth much sitting on a dashboard. In Elocuenti it activates over WhatsApp, Instagram, Messenger or AI calls, with the same profile the AI builds in every conversation.
See WhatsApp campaignsFrequently asked questions about the conversational CDP
What is a conversational CDP?
It's a customer data platform that builds each person's profile from what they say in chat, plus their data from other systems.
Do I need a CDP separate from my CRM?
No. Elocuenti's conversational CDP uses the same profile as your CRM and your pipelines, without duplicating data or tools.
How do I measure a campaign's real impact?
With a control group: you compare what the group that got the campaign bought against the group that didn't.
Does it connect to my ERP, store or CRM?
Shopify, HubSpot, Yango Fleet, Alegra and Siigo connect natively. Any other system you already use connects too, and the agent queries it in real time.
How is data protected?
We encrypt data in transit and at rest, isolate each business's data and control access by role. Payments are processed by the payment gateway: we don't store card data.
A profile that builds itself.
Book a call: we review your data, your connected sources and build your first segments together.