Privacy Policy

1. Information We Collect

At Elocuenti we collect the following information:

• Account information: Name, email address, and company details when you register.
• WhatsApp Business data: Phone number, WhatsApp Business Account ID, and access tokens for the integration.
• Messages and conversations: Content of messages sent and received through our platform.
• Contact data: Information about your customers that you import or create on the platform.
• Usage data: Message statistics, performance metrics, and system logs.

2. How We Use Your Information

We use your information to:

• Provide and maintain our services.
• Process and send WhatsApp messages on your behalf.
• Generate analytics and performance reports.
• Improve and personalize your experience.
• Communicate important service updates.
• Prevent fraud and ensure security.

3. Sharing Information

We do not sell your personal information. We share data only with:

• Meta / WhatsApp: To process messages through the WhatsApp Business API.
• Service providers: Such as Supabase (database), Google Cloud (infrastructure), and other services necessary to operate the platform.
• Legal authorities: When required by law.

4. Data Security

We implement security measures to protect your information:

• Data encryption in transit (TLS / SSL).
• Data encryption at rest.
• Tenant data isolation (secure multi-tenancy).
• Two-factor authentication available.
• Periodic security audits.

5. Data Retention

We retain your information while your account is active or as necessary to provide you services. You may request deletion of your account and data at any time by contacting us.

6. Your Rights

You have the right to:

• Access your personal information.
• Correct inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.
• Withdraw your consent at any time.

7. Cookies and Similar Technologies

We use essential cookies for platform operation and analytics cookies to improve our services. You can manage your cookie preferences from your browser settings.

8. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by email or via a notice on our platform.

9. Contact

If you have questions about this privacy policy, write to us at privacy@elocuenti.com.