The AI voice agent that answers like your team.
An AI voice agent is a system that answers and makes calls for your business with a natural voice, understands what the customer needs and acts within the same call. In Elocuenti it replies with your knowledge, qualifies, books appointments, hands off to your team when needed and leaves every call transcribed and summarized.
What the Elocuenti AI voice agent does
Inbound and outbound calls
Answers every call and also calls out: follow-ups, appointment reminders and recovery campaigns.
Human-first mode
Answers with your team's voice; if someone on your team picks up first, the AI steps aside.
Transcription and summary
Every call is transcribed, recorded and summarized, with the customer's intent detected.
Moves the customer's stage
When the call ends, it updates the customer's stage in your pipeline, just like a chat conversation.
Looks things up and acts on the call
Answers from your knowledge base, checks inventory, tracks an order or adds to a cart while it talks.
Sends a WhatsApp template
If a link or a document is needed, it sends it over WhatsApp without hanging up.
How an AI call works
- 01
The customer calls.
Your own number or a local one you buy from the dashboard, for inbound or outbound calls.
- 02
The AI answers or hands off.
In human-first mode, whoever on your team picks up first keeps the call.
- 03
It solves it in the conversation.
It checks your knowledge, qualifies, captures data or transfers to a person with full context.
- 04
Everything gets logged.
Transcription, recording, summary and detected intent, and the customer moves stage in your pipeline.
Traditional call center vs AI voice agent
A traditional call center depends on shifts and whoever takes notes. The AI voice agent answers and logs it on its own.
| Aspect | Traditional call center | AI voice agent |
|---|---|---|
| Hours | Shifts and office hours | Answers and calls any time, every day |
| Cost per call | Rises with every agent you hire | The same cost, whether it handles 10 or 1,000 calls |
| Call record | Depends on someone taking notes | Automatic transcription, recording and summary |
| Follow-up | Manual call lists | Call campaigns with schedules and a control group |
| Escalating to a person | Transfer with no context | Hands off the call with the summary and detected intent |
AI call campaigns
Lead follow-up
The AI calls to pick a cooled-off conversation back up, with the customer's full context.
Cart recovery
Calls whoever left a cart unfinished and helps them close the purchase over the phone.
Appointment reminders
Confirms or reschedules an appointment ahead of time, with no one picking up a phone.
Your own instructions
You give it the script and the goal of the call, in your own words and on your own schedule.
Control group
Measures what the call campaign really sold against a group that didn't get it.
Detects voicemail
If no one answers, the AI identifies it and schedules the retry on its own.
Tools for your team
Browser softphone
Your team answers and calls from the browser, no install and no separate phone.
Listen in or take a call
With the live call queue, your team listens to the AI in real time or takes over a call when needed.
Daily metrics
Calls handled, in progress, queued, wait time and duration, in one dashboard.
Frequently asked questions about the AI voice agent
What is an AI voice agent?
It's a system that answers and makes calls for your business with a natural voice, understands the customer and solves it on the same call.
Does the voice agent speak more than one language?
It replies in Spanish by default and switches language on the same call if the customer asks.
Can I use my own number, or do I need a new one?
You can connect your own number or buy a local one from the dashboard, for inbound and outbound calls.
How do I avoid missing an important call?
With human-first mode and the live queue, your team can take over any AI call at any moment.
What happens when the AI can't answer?
It says so and hands the conversation to someone on your team with full context. Then the question goes into self-learning so there's an answer next time.
How is data protected?
We encrypt data in transit and at rest, isolate each business's data and control access by role. Payments are processed by the payment gateway: we don't store card data.
A voice agent that never leaves you on hold.
Book a call: we'll show you the voice agent on a real call and pick the plan together.