The AI knowledge base that improves on its own.
An AI knowledge base is the content your chatbot answers from: your website, your catalog, your FAQ and your documents. In Elocuenti the AI replies only from that source, detects questions it can't solve and proposes new answers for your approval.
What the Elocuenti knowledge base indexes
Your website and catalog
It updates from what you already have, with no need to teach it anything by hand.
Documents in any format
PDF, Word, Excel or plain text: upload them and the AI uses them as a source.
Your FAQ
The answers you already wrote become available in every conversation.
Versions
Every change is saved, so you can go back if you need to.
Answers from that source
The AI answers only with what's in your base; it doesn't make things up.
Detects what it can't answer
Groups unanswered questions and shows you where content is missing.
How the knowledge base works
- 01
You upload your sources.
Your website, your catalog, your FAQ and your documents.
- 02
The AI indexes them.
It's ready to answer with that information, with versions saved.
- 03
It replies in every conversation.
On WhatsApp, Instagram, Messenger or a call, with the right source.
- 04
It detects what's missing.
Groups unanswered questions and proposes how to close them.
Scripted chatbot vs AI knowledge base chatbot
A fixed script falls short at a new question. The AI knowledge base detects it and proposes how to close it.
| Aspect | Scripted chatbot | AI knowledge base chatbot |
|---|---|---|
| Updating answers | Rewrite the script by hand | Upload or edit a document |
| New questions | Go unanswered | Get grouped and flagged as missing |
| Sources | One script of questions and answers | Website, catalog, FAQ and documents together |
| Consistency | Depends on who wrote it | The AI answers only with what's in your base |
| Ongoing improvement | Review the whole script | Coverage and suggested improvements, ready to approve |
How it improves on its own
Detects what it can't answer
Every unanswered question gets logged, without losing the conversation with the customer.
Groups them and shows coverage
You see how many questions fall into each topic and how well it's covered.
You approve the answer
The AI proposes an answer, and it's only added to the base once you approve it.
Prioritizes by volume
You see the topics with the most unanswered questions first, so you close what matters most.
Available on every channel
What you approve is ready for WhatsApp, Instagram, Messenger and calls at the same time.
Change history
Every approved version is saved, so you can check what changed and when.
A summary every week
Every week you get a summary with the new questions, your base's coverage and the improvements the AI proposes for your approval.
See AI customer serviceFrequently asked questions about the AI knowledge base
What is an AI knowledge base?
It's the content your chatbot answers from: your website, your catalog, your FAQ and your documents, indexed for the AI.
What documents can I upload?
PDF, Word, Excel or plain text, on top of your website, your catalog and your FAQ.
Can the AI make up an answer that's not in my base?
No. It answers only with what's in your knowledge base; if it can't find it, it flags it as an unanswered question.
How do I know which questions the AI can't answer?
It groups them by topic and shows you the coverage, with a proposed answer you approve before it's added.
Does an approved answer work on every channel?
Yes. It becomes available for WhatsApp, Instagram, Messenger and AI calls at the same time.
How is it different from a WhatsApp chatbot?
A chatbot follows a decision tree. Elocuenti is infrastructure: our AI learns from every customer in every conversation, personalizes the next one to them and acts in your systems until the sale or the payment is closed.
How is data protected?
We encrypt data in transit and at rest, isolate each business's data and control access by role. Payments are processed by the payment gateway: we don't store card data.
A knowledge base that improves on its own.
Book a call: we'll review your current content and build your knowledge base together.