The Messenger chatbot that replies and sells.
A Messenger chatbot is an AI agent that replies to your Facebook page's messages in seconds, with your catalog and each customer's history. In Elocuenti it sells inside the chat, remembers the customer on WhatsApp and Instagram, and hands off to your team when needed.
What the Messenger AI agent does
Replies on Messenger
In seconds and at any hour, with your catalog, your prices and your policies.
Understands what's shared with it
Posts and comments that land in your inbox, with their content.
Sells inside the chat
Recommends from your real catalog, builds the cart and sends the checkout.
One single customer profile
Whatever a customer said on Messenger, the agent remembers it on WhatsApp and Instagram.
Hands off to a person
When it's needed, the conversation reaches your team with the full context.
Measures what it sells
Conversions flow back to Meta Ads so your ads keep learning.
From an ad or a post to a sale
- 01
The message arrives.
From an ad, a post or a direct message on Facebook.
- 02
It replies and qualifies.
The agent works out what the customer needs and places them in your pipeline.
- 03
It builds the order.
Recommends from your real catalog and creates the cart.
- 04
It follows up.
If the customer doesn't finish, the follow-up goes out on its own, on whichever channel they prefer.
Basic Messenger chatbot vs Messenger AI agent
A basic Messenger chatbot replies with fixed buttons. The AI agent holds a free conversation, with your catalog and your policies.
| Aspect | Basic Messenger chatbot | Messenger AI agent |
|---|---|---|
| Replies | Fixed buttons and menus | Free conversation with your catalog and your policies |
| Customer profile | Only inside Messenger | One single profile, shared with WhatsApp and Instagram |
| Selling | Sends to another page | Builds the cart and the checkout inside the chat |
| Follow-up | Doesn't exist | The AI picks the conversation back up if the customer cools off |
| Measurement | No sales data | Conversions flow back to Meta Ads |
Messenger, WhatsApp and Instagram in one inbox
Same agent, same knowledge
Replies just as well on Messenger, WhatsApp and Instagram, with nothing rewritten.
One inbox
Every Messenger conversation arrives next to the ones from your other channels.
Campaigns with a control group
You measure what every Messenger campaign really sold.
Automations with no code
Follow-ups and reminders that trigger on their own after every Messenger conversation.
Voice notes and attachments
The agent understands voice notes, images and documents sent to it on Messenger.
Cases and objectives
It opens a case, asks for a detail you need and assigns it to your team, just like your other channels.
Frequently asked questions about the Messenger chatbot
What does a Facebook Messenger chatbot do?
It replies to your page's messages with your catalog and your policies, and sells inside the same conversation.
Does the Messenger agent sell directly in the chat?
Yes. It recommends from your real catalog, builds the cart and sends the checkout without leaving Messenger.
Does a customer who writes on Messenger and WhatsApp have one single profile?
Yes. Their history and their details are the same on whichever channel they write from.
When does the conversation hand off to a person?
When the customer asks for it or when a rule you describe applies, with the full context of the conversation.
Does the Messenger agent understand voice notes or images?
Yes. It understands voice notes, images and documents sent on Messenger, just like your other channels.
Does it connect to my ERP, store or CRM?
Shopify, HubSpot, Yango Fleet, Alegra and Siigo connect natively. Any other system you already use connects too, and the agent queries it in real time.
How is data protected?
We encrypt data in transit and at rest, isolate each business's data and control access by role. Payments are processed by the payment gateway: we don't store card data.
Turn your Messenger messages into sales.
Book a call: we'll review your Facebook page, show you the agent and pick the plan together.